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Mr. Chris Winans
New Car Sales Manager
Shawnee Mission Kia
7810 Shawnee Mission Parkway
Overland Park, Kansas 66202
email address
913-384-9100
Sent via email
Mr. Winans:
I nearly purchased a vehicle from Shawnee Mission Kia on the evening of September 18, 2009. I wanted to make sure that your organization was aware of why I chose to not follow through on the purchase, and why I will never return to Shawnee Mission Kia.
I was not looking to purchase a new vehicle. I had received your mailer earlier in the week, but thought it would be best to wait until I had paid my loan down a bit further before looking for a new vehicle. Then, on Friday, September 18, I received a phone call from your sales person, Nick. I explained to him that my concern was having to finance the negative equity on my current car. He claimed that I would not need to worry about any negative equity. He did his job by convincing me to stop by and see if a deal could be accomplished. I told him I would be by after work. I explained that I work at Shawnee Mission Parkway and Metcalf and that I would leave work at 4:00. I expected to be at Shawnee Mission Kia between 4:05 and 4:15.
A short time passed and my phone rang again. I saw that it was Shawnee Mission Kia and was shocked when I answered and the same man I spoke to earlier started talking to Keshia. When I didn’t respond he asked if I was there, when I asked who he was looking to speak to. I then told him that he had called Paula Hawk again, to which I received a “sorry” and a click. This should have been my first clue that I should have driven right past the dealership and simply gone home Friday evening.
As I expected, I arrived at the dealership about 4:10. I was told that Nick would be back shortly and I was offered a chair at his desk. I expected he was out showing another vehicle or something. Imagine my surprise when he returned with a co-worker from a walk to get an iced coffee at a nearby store. Obviously making an appointment for a specific time doesn’t mean much to Nick.
As we spoke, Nick asked if I still worked at Honeywell. I have never worked for Honeywell. He then asked if my address was 27… I stopped him because I’ve never had an address that started with 27. Then I was asked if my birthday was 11/../48. This one offended me, as that is older than my parents. I was then told I needed to fill out some paperwork because my information had changed. I explained to Nick that I never worked at Honeywell and that my birthday has never been in November, and that my information had not changed. He then said that it must be because I never purchased a vehicle at Shawnee Mission Kia, I just had service work done there. I should have left at this time, because the vehicle I now drive was purchased at Shawnee Mission Kia.
As we discussed vehicles, I was asked if I would prefer a Spectra, or if I might be willing to try an Optima. I explained I would prefer a Spectra, but that I would be willing to look at the Optima. Soon, I was test driving an Optima and my car was taken to be valued for a trade in.
I was very impressed with the Optima, but I still believed that it was more than I could afford at this time. We haggled and bargained. We went from an automatic transmission to a manual. At one point I asked about looking at a Spectra. Nick’s response was that he lied. There were no Spectras available.
I asked Nick about the tires, if they were performance tires. His response, more than once, was that yes, they do perform. It was not until I was with the man who handled the finance paperwork that I was able to get an answer on that. Another question I had was if the manual really had cruise control. Nick said he wasn’t sure, but if it didn’t, he would have it added on. The proposal indicated that the manual transmission Optima was gray in color, I asked if that was accurate. Again, he did not know. As we bargained, I explained to Nick that this was not my idea to purchase a new vehicle right now. He had called me and I would happily just go home and wait until I felt it was a more appropriate time for me.
Nick brought me a proposal with a monthly payment that I was fairly comfortable with. I reviewed all of the numbers for quite some time, and I must admit that I am rather disgusted from what I learned once I was in the financing office. Although there were several numbers on the paper, and some numbers were labeled as a “total”, for instance, my total trade in value, I really believe that was just to think that I was getting more money back than I actually was. I kept referring back to the bottom largest number, which was the number that I was led to believe was the amount I would be financing, $11,500. The true amount I was going to be financing was over $17,000. This annoyed me, however, this was not the actual deal breaker. The deal breaker was that I had been told that Shawnee Mission Kia would pay the sales tax. Understand, this is not my first car purchase, not even from Shawnee Mission Kia. I was not told that the sales tax could/would be added on to the financing. Honestly, this is how I have purchased vehicles previously. I was pleased that the sales tax would be paid and not financed. Every sales person I have bought a vehicle from before has been upfront and honest with me about the sales tax. They had told me that I could finance it. Not once had I ever been offered that a dealership would pay the sales tax.
Once a proposed deal was agreed upon, Nick told me that I would be out of the dealership in about half an hour and informed me he needed to take me to the Used Car lot down the street. As I was in this enclosed car with this man, he mentioned being sick. I shared that my husband and I had both been sick for over two weeks now. Nick then said “I hope I don’t have H1N1.” I was shocked. I knew I didn’t have H1N1, but the thought of being in such close spaces with someone who could have it is truly frightening. Nick and I then discussed the healthy young woman who had just been mentioned in the news the previous night who had died from H1N1.
An hour later at 7:00 PM, I was taken into the financing office and we began to discuss the terms of the deal. This is where I began to learn the truth of what was going on. I stood up and told the gentleman that I just wanted to get my car and go home. He asked me to sit down and went to make a phone call. After several minutes, the gentleman returned with Nick who wanted to know the problem. The proposal I had signed off on was nowhere to be found in my paperwork. I asked the gentleman who handled the financing what he would think if he had been told that someone else would be paying sales tax. He hesitated and started with “Well, yes but…” No. No buts. I understand about it being financed. I had asked about interest rates and the trade in and several other questions. Don’t blow smoke, tell me the truth. As I was becoming angry about the fact I had been lied to and wasted over 3 hours of my time so far, Nick responded, “We are losing $1100 on this deal.” I believe the look of shock was enough, as he then offered to return me to my car. I simply thanked him for the offer.
It was quite clear that I had not planned on purchasing a vehicle and that I had several items in my car that I would need to put into a new car, should I make a purchase. When I finally reached home at 8:00, 3 ˝ hours later than I would have if I had gone straight home, I went to grab my sweater and bag that I used to carry my lunch to work, that were both sitting in the passenger seat next to me. I hope that you can imagine my shock and disgust to find a tissue sitting on my belongings.
I will be making this letter public, warning others who may choose to visit Shawnee Mission Kia. I feel that consumers should be aware of the deceptive practices that I witnessed yesterday. I also think that the public at large should be fully aware of the possible health risks of visiting this dealership. Should I end up with H1N1, I will be sending a copy of this letter to the health department as well as all of the news outlets in the greater Kansas City area. I understand that you may simply laugh at these statements, as I am only one woman who feels wronged on more than one level. I may not even be able to cause one other person to think twice before visiting your dealership. But I do promise you one thing, you have lost me as a customer. I am going to Olathe Kia later to share my experience with them and to let them know if they can get me close to the offer that was made last night, I will walk away with a new Optima.
Please allow this letter to also serve as notice that I no longer wish to be included on the marketing list for Shawnee Mission Kia.
Sincerely,
Former Shawnee Mission Kia Customer
Paula K. Hawk
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September 23, 2009, 8:23 am
hawksdomain
Car Dealer Check Member
Join Date: Sep 2009
Reviews: 1
Review Comments: 1
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Comment on BEWARE of Shawnee Mission Kia
Saturday morning I received a call from the New Car Sales Manager, Chris Winans. If you ever go to Shawnee Mission Kia, be sure to deal with him. I received an additional $500 off the original deal, which was a pretty good deal.As I was in the process of making the purchase, though, I did ask if Nick would be receiving commission on the sale, Chris assured me he would not. Later in the weekend, I reviewed the paperwork on my purchase and noticed that "Dudaj" was listed as the salesman. I am rather annoyed by this, but, seriously, what can I do?
I purchased a car from Shawnee Mission Kia and they gave me the 30 day tempt tag. Now in Kansas a person cant get there tags with out the title. So I was waiting for my title in the mail. When 30 days was almost up and I still didnt recieve my title I called the dealership and the women who answered the phone was extremely rude. To make a long story short the title I was looking for in the mail was never sent and I had to drive out to the dealership to get it. I live 45 mins away from Shawnee Mission Kia on top of that my 30 day tempt tags was expired so I had to borrow my sister car just so I would not be driving illegally. When I got there I asked the guy behind the desk was the title even sent he lied and said that he wasnt sure but clearly it was never sent because the certified sticker was still intact. When I took the salesperson outside to explain the mistake that the dealership and him had done I felt like he wasnt listening. What's even worst is that Im currently in school for a busniess degree and my class right now is on Customer Service so this is extremely hard to rub off and if I didnt already love my car and personalize it and everything I would take it back. The people I was going to tell about going there Im going to tell to go somewhere else and Im even under the process of finding another place to get my car service on because I never want to see them again.
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Avoid Shawnee Mission Kia Used Lot at all costs...
Avoid Shawnee Mission Kia Used Lot at all costs...
Pressure from salesperson to "Buy Now"
Normal
How did you first contact the dealership?
Phone
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Jason Carnes
Review Ratings Score
Pricing
2
Greeting
1
Honesty
0
Time
0
Questions
1
Promises
1
Financing
2
Treated
0
Overall Score
0.88
Terrible experience with the used car lot.
Vehicle was misrepresented on the web site and they were unwilling to negotiate price at all despite this.
Didn't return calls as requested and promised, at least 5 times I had to call them when they said they were calling me...
Salesmen lied to me and tried to transfer me around office to other salesman when I asked for a manager. Pathetic.
I bought from these guys; trust me, stay far away from these creeps.
I cannot speak for the New Kia salespersons, but the people who worked inside that portion of the business were rude, I can say that much. I had to go there to get financed and didn't have a great experience with that either. I was basically treated like a second class citizen because I didn't have a high credit score at the time.
No customer service on the most expensive thing I will ever buy aside from my home? Unacceptable.
I had an absolutely terrible experience trying to buy a car from Shawnee Mission Kia. Finding an acceptable vehicle and agreeing to a price were not an issue. However, financing, communication, and honesty are areas in which this dealership needs great improvement. First, the staff (I will not identifiy individuals in this forum) did not call when they said they would. I was forced to initiate every phone conversation, after waiting at least twice as long as I was told I would have to for a response. Second, the finance officer submitted an incorrect amount for the loan, and when I was approved, we were left with a $3000 gap between the price of the car and the amount the bank was willing to lend. I was able to come up with that $3000 in cash to facilitate the trade, but then I was hit with the final problem. The manager decided to reduce the amount they offered for my trade in by $2000, leaving me with another gap to fill. At this time I was forced to withdraw my offer for the vehicle. Save yourself a headache and stay away from Shawnee Mission Kia. If you want a Kia, which is a good car, visit Olathe Kia, Jack Miller Kia, or Independence Kia instead.
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