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I took my car in for a new battery. This dealer eatimated thousands of dollars in repairs that were not needed. Tried to scare me into thinking the "problems" were "extremely" serious and needed to done immediately. Example: I was told that I needed a new timing belt, the one I had was "extreeemly worn". Very serious. Well I knew this was not true because I had a new timing belt installed one year ago by an honest dealer in another city. Told me I had many other problems that were bogus. Will never go there again.
Test drove an Eos on Saturday, no sales person was available to help so we left (I had my wife and 2 month old son with me). Browsed the website and choose a Black Eos Komfort and emailed the saleperson to see if they still had it. They did and I went in on Monday and purchased the car. On Tuesday I went throught the manual and the equipment on the car and realized there were somethings missing from the Radio - so I pulled the ad and then found more equipment missing. The car is a base Turbo and not the advertised Komfort. I contacted the dealership and they gave me the run around until Friday and then said they would not take the car back and if I wanted a Komfort I had to pay more to get it. They should not be allowed to do business in Illinois (or anywhere else!) I've had the car for over 3 weeks and have not been driving it because I am awaiting a resolution after reporting this to the BBB, FTC and IL State Attorney. Avoid these Bill Jacbos dealerships - they cannot be trusted at all!
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Bill Jacobs Volkswagen is a dealer in Aurora, IL. Bill Jacobs Volkswagen offers Volkswagen. Please feel free to Rate and Review the Bill Jacobs Volkswagen Dealership so other Car Buyers can know what dealerships in the Aurora, IL area are great and which ones are just so-so. You can also use the Map below to locate other Aurora Car Dealerships quickly and easily!
Bill Jacobs Volkswagen
Dishonest Estimate for Repairs
Bait & Switch; False Advertising