If you plan on shopping at Schlossmann's Honda City in Milwaukee WI be
sure to read the reviews. If you have already shopped at Schlossmann's Honda City
please take a moment and write a car dealer review and let others know what to expect,
Good or Bad.
The Sales Lady was high pressure and tried to keep me from going any place else. There were continuous insults about the other Honda dealers in the Milwaukee area. When confronted with the price I'd been offered by another dealer and my refusal to listen to the drawbacks of that specific dealer; the sales manager (who assisted the sales lady) got up and left. His quote, I believe was something to the effect of " I have a business to run and I can't give it away. You've been quoted a price."
I WOULD NOT recommend Schlossman's Honda to anyone.
I bought a used car from them a couple of years ago, which they claimed had never been in any kind of accident whatsoever. For some reason I thought I could believe them, and did not bother running a history on it. Well, I tried to sell it a couple of months ago and a potential buyer decided to run the VIN on it. Low and behold, the car and sustained some major front end damage during a head on collision. They had repaired the damage and then lied to me about it. I hate liars. They have a couple of them working for them.
Worst customer service I have ever experienced. I leased a vechile through this dealership for 5 years; my parents also have been loyal customers, and leased a vechile through Honda City for 3 years. At the end of my lease, I met with a sales person who completely misrepresented the lease return process through the dealership; unfortunately, I relied upon his misrepresentations in making the decision to purchase a $14,000.00 vechicle, rather than purchasing the leased vehicle. The misrepresentations resulted in over $2,000 in unexpected fees that I was charged for the return of the leased vehicle (the dealer had represented that any fees, at most, would be negligible). After over 60 days of trying to work with multiple representatives from Honda City in resolving the charges, I had been lied to repeatedly, phone calls were not returned, and in the end I wound up paying the full amount of the charges. Their behavior is appalling and I would NEVER set foot in this dealership again. Honda Dealer Services is investigating into this situation, as we lodged a formal complaint.
Post Thanked
0
times Post Booed
0
times
Poor Quality Service/Sales***This Review is not Verified by johnny1***
** This review is not verified by johnny1 ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Pressure from salesperson to "Buy Now"
High
How did you first contact the dealership?
Walk-In
Would you recommend this dealership?
No
Name of Your Salesperson?
Doug
Review Ratings Score
Pricing
2
Greeting
2
Honesty
2
Time
1
Questions
1
Promises
1
Financing
2
Treated
1
Overall Score
1.50
Doug, store manager, conducts himself in a highly unprofessional manner. Everything was fine, until we purchased the vehicle. After purchase the things we were promised were not followed through on like up graded floor mats, and 3 free oil changes. When approached about the subject Doug either ignored my phone calls, or was very rude with snippity responses. I will never purchase another vhel=icle from Scholssmann's again.
I stopped in the dealership on my way home from lunch ,to inquire about a 2009 honda pilot. I was shown the available cars that were in stock and given information and left. No high pressure. The sales man called me about a vehicle coming in and gave me a price quote. After considering the price which was rock bottom ,I put money down and bought the car as soon as it came in. I was a pleasant buying experience unlike my past two experiences with my two previous honda pilots at another dealership. After two weeks i stopped in again to find out how some of the features worked and was pleasntly surprised at the helpfulness of the staff,and time they offered just because i was a customer of their dealership. Now thats customer service. Dr. JN
Post Thanked
0
times Post Booed
0
times
They cheated me out of my money.***This Review is not Verified by s2k-cr-***
** This review is not verified by s2k-cr- ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Pressure from salesperson to "Buy Now"
High
How did you first contact the dealership?
Walk-In
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Review Ratings Score
Pricing
0
Greeting
5
Honesty
0
Time
3
Questions
3
Promises
0
Financing
5
Treated
5
Overall Score
2.63
I was in search of a car for over 3 months. I was looking for something sporty that could be taken anywhere. Straight line, turns, tracks, tight roads, etc etc. I found the '08 S2000 CR. It was everything i wanted it to be. I go around all the Honda Dealers in South Milwaukee. Wilde Honda included, but they did not have the CR. Unfortunately for me, i go to Schlossmann's Honda and i find my dream car. The Berlina Black CR with the A/C package. I quickly jump on it. Now i had $4500 for the down payment but the dealer some how tricked me into believing i was buying the car for $34000. What i did not realize was that the bast*** gave me that price AFTER deducting it from my downpayment. So in reality, when you factor in the $4*** interest, $2*** taxes, AND my $4500 downpayment, the total becomes somewhere around $44000. It is my fault as well for not catching it but i believe that i should be the victim here if anything. They jipped me $44000 and now i'm stuck with $650 monthly payments for 60 mo. Thank you Schlossmann's for being so truthful, honest, and oh so clarifying.
:x I purchased a CRV from this dealership. Car was OK along with salesperson however finance manager had no knowledge of title transfers for out of state vehicles. It took several phone calls to get this straightened out.
Post Thanked
0
times Post Booed
0
times
Never again - Schlossmann Honda City Milwaukee !!!
Never again - Schlossmann Honda City Milwaukee !!!
Pressure from salesperson to "Buy Now"
High
How did you first contact the dealership?
Walk-In
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Review Ratings Score
Pricing
3
Greeting
3
Honesty
1
Time
3
Questions
1
Promises
1
Financing
3
Treated
3
Overall Score
2.25
I bought an used Honda Accord from Schlossmann'S Honda City Milwaukee around 1.5 months and rue the day I did that. I had seen some bad reviews of Schlossmann'S Honda City before that, but thinking that those were some exceptional cases, I went ahead and bought this used car from them.
Before selling the car they were all smiles and promises. There were some minor problems in the car like keyless entry was not working etc and they said that you can come back later on and we will have them replaced / repaired for free, since the defect was there even before it got sold. ! Stupid Stupid us, we believed them ! We came back to the store after 1 week. The sales counter sent us to the service counter and the services folk told us that unless Sales asks them that these repairs should be done free, they cannot do it. We came back to the Sales counter and they paged the Salesman who apparently was in the store working with some other customers. Waited for 30 mins but no reply. Again spoke to the Sales counter and now some guy came over who introduced himself as the Manager. He then proceeds to tell us that no free repairs can be done and whatever the Salesman had told us was not true. On our protests, he mentioned that the Salesman had made some wrong promises regarding repairs, which they cannot keep now. I was surprised that such a big dealer had no business ethics and their behavior totally changed before and after the business.
Needless to say, I will never go back to this dealer again !!
Our lessons learnt - Never buy from Schlossmann'S Honda City but if due to some reason you still do, then make sure that you have everything done before you buy the car
So when I got my new 2007 Honda I got fog lights, DVD player and splash guards all which needed to be ordered and installed. About 1.5 weeks after the purchase I had to call and find out if the parts are in nobody called me. After being bounced form parts to service I finally got dropped. I call back the next day to find out the parts are in and there ready for the install again thanks for letting me know.
So I take the car in the morning and they state it will be done that day. Around 5:00 I get the call stating that the splash guards and fog lights are installed. Excellent news! But they had to send the car to another installer to get the DVD system installed and they didn't finish today and it will be back tomorrow. The next day arrives and I get another call around 5:00, now saying they didn't send the car and there going to install it, but now they need parts. What!?!
So now into the third day and they still don't have all parts, it will be another day.
Now I find out the template and screen don't match and they cut the headliner to the wrong size and it needs to be replaced. They finally get all the right stuff and finish the job on the 5th day. And yes my console is scratched and I had to drive my previous lease vehicle still which is over the miles so it cost $$ each day I didn't have my new car.
The part I'm mostly frustrated with is the confusion of where my car was, it's like be lied to, being told the car is not here and it was sent somewhere else just to find out it never left really pissed me off.
Am I happy? No
Did I get a phone call follow up about my service? No
Did I get anything besides the offer for a rental? No
Did they know I was not happy about driving my current lease over the miles? Yes
Will I go back for Service? No
In 3 years when I need to purchase 3 vehicles will I go to them? No
I purchased my 2002 Civic from them brand new. Never had problems with their service until June/July2006, then it was all down hill. My alternator went and I had the car towed to them on a Saturday morning. They said they'd call when it was repaired. Never got a call. When I finally called they said it was all set to go, but it was too late in the day for me to get there in time to pick it up (not to mention I had to track down someone else drive me there). I had to find someone to cart me around the rest of the weekend and carpool with on that Monday. When I went to pick up the car finally, the service man said that they tried to get a hold of me because I needed the battery replaced too and that they couldn't do the work without my permission. My home phone number was clearly listed at the top of the invoice, but they only tried to call the cell phone number they had written down for me on the invoice (which they wrote incorrectly). So I had to wait another hour or so for them to install the battery. When the guy came back to get me he apologized for it taking so long, and then proceeded to tell me that since the battery was replaced, they had to reset my radio. Since they didn't know the 5 digit code to reset it, they had to pull the entire radio out from the dash in order to get it. Anyone who buys a new Honda is told at the time of purchase to either memorize this 5 digit number or carry it with you so that should something like this happen, you can easily reset it. The moron serviceman didn't even come out to see if I had it, he just ripped the whole radio out. And that was just the beginning. I had also asked them to check my driverside seatbelt, as it was not latching very well. They said they had to order it, so I went home and waited.
The seatbelt finally came in and I went to have it replaced. When the work was done, I got back in my car a noticed that the Escutcheon console around my shifter was chipped and there were scratches alongside the center of the console in front and in back of my seat. I immediately went back to the serviceman (who was the same one who ripped out my radio, I might add), and he told me it was impossible that their guys could have done this. I was irrate at that point. He went and got the manager who came out and told me it is quite possible that they did the damage because they have to remove the entire seat to replace the belt. What the heck? One guy says they couldn't have done it, the next guy says yes they could. What great workers they have there! They had to special order the piece that was chipped, so again, I went home and waited. The part finally comes in, I go and wait an hour for it to be replaced and leave. Later that night, I go to leave and turn the headlights on for the first time only to find they installed the part backwards! The left side that should nonrmally light up with the the gear symbols did not. The right side of the plastic (that has nothing on it) lit up. Can we say furious? Again, I took the car back to have it fixed. They finally got it "right" and I left. After driving in it for a day or two, I thought the lit up symbols looked different, but thought maybe I was just crazy. Then I went out with my mom (who has the exact same car), and noticed that her's lit up differently. The interior gauges of our cars are supposed to light up pale green, and the center console lights up the same color to match. The new center console they put in my car lights up orange and red! They didn't even order the part in the correct color. I haven't even bothered to bring this up to them because I'm never going back. The part is there, it's functioning, it's not pretty with the rest of the green lights, but there's nothing more that I'm willing to do at this point. What should have been a simple repair took over a month to remedy and wasted more of my time than I'd like to know. Decide for yourself whether or not you'd like them to repair your own vehicle.
I took my car to this dealership for a squeaking noise. The technician greeted me warmly, pushed on my car and said "I think it is the joint in the front". Thankfully I have a Dad who is a mechanic and told me to get a second opinion. Mind you another Honda dealership told me they would do the work for $100 less without looking at the car. I took the car to two different mechanics who could not find anything wrong with the car. I will never visit this dealership again!!! They lie and overcharge.
Post Thanked
0
times Post Booed
0
times
Avoid Schlossman's Honda City In Milwaukee Wisconsin
Avoid Schlossman's Honda City In Milwaukee Wisconsin
Pressure from salesperson to "Buy Now"
High
How did you first contact the dealership?
Walk-In
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Genevieve
Review Ratings Score
Pricing
2
Greeting
2
Honesty
1
Time
1
Questions
2
Promises
1
Financing
2
Treated
1
Overall Score
1.50
Schlossman's Honda City in Milwaukee WI is a place to avoid, do not deal with them at all. Avoid this dealership like the plague, I bought a civic from them, and had nothing but problems from the get go. The salesperson Genevieve did not have our car ready on the pick up day, when we had signed and agreed to purchase, and was a huge pain in the butt. We actually asked for another salesperson because she was then quite rude, and seemed preoccupied with some internal dealership contest that would get her more money. She totally wasted our time, was rude, and even confrontational. The only reason we got the car from them is because the finance manager stepped in with a better rate.
Got the car, with credit to Honda itself, is an excellent value, reliable, and even fun to drive for a car at this price point. Honda is great, Schlossmans is not. :cry:
Post Thanked
0
times Post Booed
0
times
Other Useful Searches for Milwaukee WI
Schlossmann's Honda City is a dealer in Milwaukee, WI. Schlossmann's Honda City offers Honda and Used Cars. Please feel free to Rate and Review the Schlossmann's Honda City Dealership so other Car Buyers can know what dealerships in the Milwaukee, WI area are great and which ones are just so-so. You can also use the Map below to locate other Milwaukee Car Dealerships quickly and easily!
Schlossmann's Honda City
Does NOT like comparison shoppers
Extremely Poor and Rude Customer Service
my 2009 honda pilot experience