Schlossmann's Honda City
Schlossmann's Honda City Reviews |
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| No Knowledge of Out of State Title Transfers |
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November 22, 2007, 8:44 pm
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No Knowledge of Out of State Title Transfers
:x I purchased a CRV from this dealership. Car was OK along with salesperson however finance manager had no knowledge of title transfers for out of state vehicles. It took several phone calls to get this straightened out.    
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| Never again - Schlossmann Honda City Milwaukee !!! |
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August 14, 2007, 1:08 pm
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Never again - Schlossmann Honda City Milwaukee !!!
I bought an used Honda Accord from Schlossmann'S Honda City Milwaukee around 1.5 months and rue the day I did that. I had seen some bad reviews of Schlossmann'S Honda City before that, but thinking that those were some exceptional cases, I went ahead and bought this used car from them. Before selling the car they were all smiles and promises. There were some minor problems in the car like keyless entry was not working etc and they said that you can come back later on and we will have them replaced / repaired for free, since the defect was there even before it got sold. ! Stupid Stupid us, we believed them ! We came back to the store after 1 week. The sales counter sent us to the service counter and the services folk told us that unless Sales asks them that these repairs should be done free, they cannot do it. We came back to the Sales counter and they paged the Salesman who apparently was in the store working with some other customers. Waited for 30 mins but no reply. Again spoke to the Sales counter and now some guy came over who introduced himself as the Manager. He then proceeds to tell us that no free repairs can be done and whatever the Salesman had told us was not true. On our protests, he mentioned that the Salesman had made some wrong promises regarding repairs, which they cannot keep now. I was surprised that such a big dealer had no business ethics and their behavior totally changed before and after the business. Needless to say, I will never go back to this dealer again !! Our lessons learnt - Never buy from Schlossmann'S Honda City but if due to some reason you still do, then make sure that you have everything done before you buy the car
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| Do you know what you're doing? |
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June 19, 2007, 9:58 am
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Do you know what you're doing?
So when I got my new 2007 Honda I got fog lights, DVD player and splash guards all which needed to be ordered and installed. About 1.5 weeks after the purchase I had to call and find out if the parts are in nobody called me. After being bounced form parts to service I finally got dropped. I call back the next day to find out the parts are in and there ready for the install again thanks for letting me know. So I take the car in the morning and they state it will be done that day. Around 5:00 I get the call stating that the splash guards and fog lights are installed. Excellent news! But they had to send the car to another installer to get the DVD system installed and they didn't finish today and it will be back tomorrow. The next day arrives and I get another call around 5:00, now saying they didn't send the car and there going to install it, but now they need parts. What!?! So now into the third day and they still don't have all parts, it will be another day. Now I find out the template and screen don't match and they cut the headliner to the wrong size and it needs to be replaced. They finally get all the right stuff and finish the job on the 5th day. And yes my console is scratched and I had to drive my previous lease vehicle still which is over the miles so it cost $$ each day I didn't have my new car. The part I'm mostly frustrated with is the confusion of where my car was, it's like be lied to, being told the car is not here and it was sent somewhere else just to find out it never left really pissed me off. Am I happy? No Did I get a phone call follow up about my service? No Did I get anything besides the offer for a rental? No Did they know I was not happy about driving my current lease over the miles? Yes Will I go back for Service? No In 3 years when I need to purchase 3 vehicles will I go to them? No
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| How many times in a row can they screw up? |
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May 11, 2007, 12:10 pm
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How many times in a row can they screw up?
I purchased my 2002 Civic from them brand new. Never had problems with their service until June/July2006, then it was all down hill. My alternator went and I had the car towed to them on a Saturday morning. They said they'd call when it was repaired. Never got a call. When I finally called they said it was all set to go, but it was too late in the day for me to get there in time to pick it up (not to mention I had to track down someone else drive me there). I had to find someone to cart me around the rest of the weekend and carpool with on that Monday. When I went to pick up the car finally, the service man said that they tried to get a hold of me because I needed the battery replaced too and that they couldn't do the work without my permission. My home phone number was clearly listed at the top of the invoice, but they only tried to call the cell phone number they had written down for me on the invoice (which they wrote incorrectly). So I had to wait another hour or so for them to install the battery. When the guy came back to get me he apologized for it taking so long, and then proceeded to tell me that since the battery was replaced, they had to reset my radio. Since they didn't know the 5 digit code to reset it, they had to pull the entire radio out from the dash in order to get it. Anyone who buys a new Honda is told at the time of purchase to either memorize this 5 digit number or carry it with you so that should something like this happen, you can easily reset it. The moron serviceman didn't even come out to see if I had it, he just ripped the whole radio out. And that was just the beginning. I had also asked them to check my driverside seatbelt, as it was not latching very well. They said they had to order it, so I went home and waited. The seatbelt finally came in and I went to have it replaced. When the work was done, I got back in my car a noticed that the Escutcheon console around my shifter was chipped and there were scratches alongside the center of the console in front and in back of my seat. I immediately went back to the serviceman (who was the same one who ripped out my radio, I might add), and he told me it was impossible that their guys could have done this. I was irrate at that point. He went and got the manager who came out and told me it is quite possible that they did the damage because they have to remove the entire seat to replace the belt. What the heck? One guy says they couldn't have done it, the next guy says yes they could. What great workers they have there! They had to special order the piece that was chipped, so again, I went home and waited. The part finally comes in, I go and wait an hour for it to be replaced and leave. Later that night, I go to leave and turn the headlights on for the first time only to find they installed the part backwards! The left side that should nonrmally light up with the the gear symbols did not. The right side of the plastic (that has nothing on it) lit up. Can we say furious? Again, I took the car back to have it fixed. They finally got it "right" and I left. After driving in it for a day or two, I thought the lit up symbols looked different, but thought maybe I was just crazy. Then I went out with my mom (who has the exact same car), and noticed that her's lit up differently. The interior gauges of our cars are supposed to light up pale green, and the center console lights up the same color to match. The new center console they put in my car lights up orange and red! They didn't even order the part in the correct color. I haven't even bothered to bring this up to them because I'm never going back. The part is there, it's functioning, it's not pretty with the rest of the green lights, but there's nothing more that I'm willing to do at this point. What should have been a simple repair took over a month to remedy and wasted more of my time than I'd like to know. Decide for yourself whether or not you'd like them to repair your own vehicle.
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| Schlossman's Service Takes Advantage of Women |
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April 23, 2007, 9:35 pm
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Schlossman's Service Takes Advantage of Women
I took my car to this dealership for a squeaking noise. The technician greeted me warmly, pushed on my car and said "I think it is the joint in the front". Thankfully I have a Dad who is a mechanic and told me to get a second opinion. Mind you another Honda dealership told me they would do the work for $100 less without looking at the car. I took the car to two different mechanics who could not find anything wrong with the car. I will never visit this dealership again!!! They lie and overcharge.
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| Avoid Schlossman's Honda City In Milwaukee Wisconsin |
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November 30, 2006, 11:58 am
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Avoid Schlossman's Honda City In Milwaukee Wisconsin
Schlossman's Honda City in Milwaukee WI is a place to avoid, do not deal with them at all. Avoid this dealership like the plague, I bought a civic from them, and had nothing but problems from the get go. The salesperson Genevieve did not have our car ready on the pick up day, when we had signed and agreed to purchase, and was a huge pain in the butt. We actually asked for another salesperson because she was then quite rude, and seemed preoccupied with some internal dealership contest that would get her more money. She totally wasted our time, was rude, and even confrontational. The only reason we got the car from them is because the finance manager stepped in with a better rate. Got the car, with credit to Honda itself, is an excellent value, reliable, and even fun to drive for a car at this price point. Honda is great, Schlossmans is not. :cry:
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