If you plan on shopping at Rusty Wallis Honda in Dallas TX be
sure to read the reviews. If you have already shopped at Rusty Wallis Honda
please take a moment and write a car dealer review and let others know what to expect,
Good or Bad.
I purchased a 2009 Certified Pre-Owned Honda Civic Hybrid from Rusty Wallis Honda on 3/14/2009. I was buying from out-of-state, so I relied on my sales manager over the phone for all of my information. As I'd be making a rather long tip to pick up the car, I wanted to make sure it was exactly what I wanted. One of my biggest concerns was that I did NOT want a car that had ever been wrecked or had any damage to it what-so-ever. I was assured up and down by my sales manager that the car had never been wrecked and was in perfect shape. They even provided a CarFAX report showing that the car had never been wrecked. I flew down, picked the car up, and was quite happy with it... for a short while.
Fast forward to May... I take my new Civic Hybrid to my local shop to have them do some warranty work on the car to fix some moisture in the driver's side tail light. I thought it was a no-brainer warranty issue. I had no idea what I was about to discover about my "never wrecked" vehicle!!! My local dealership informed me that it was not warranty work as the car had been wrecked, was severely leaking water, and had been improperly rebuilt! Thankfully, my local dealership, Joe Marina, worked exceptionally hard to help me out and they got Honda to cover the repair work to fix the car. Unfortunately, this meant spending 1+ week in the repair shop
While all of this was going on, I contacted Rusty Wallis about this and they assured me again that the car had never been wrecked and that they'd "get to the bottom of it." Later that day, my local dealership called me to tell me that Rusty Wallis had contacted them and told them that yes, in fact the car HAD been wrecked and that they DID know about it all along!!!!
I've tried returning the car to them or getting Rusty Wallis to buy it back, but they offered me either $180 for my troubles, or $2000 less than I paid for it to take it back! My other alternative was to trade my car in for a brand new one that they were so graciously willing to sell me for an additional $5000+!!!!!! I was actively LIED to by Rusty Wallis and they aren't willing to do a darn thing about it. AVOID THIS DEALERSHIP AT ALL COSTS. THEY WILL LIE TO YOU TO MAKE A SALE!!!!!!!!!
Post Thanked
0
times Post Booed
0
times
Elderly mother w competitors prices treated horrib
Rusty Wallis Honda recently sold my elderly father a certified pre-owned Honda. During the sales negotiation, my father asked if the car had ever been in a wreck, and the sales person told him "no" and presented him with a clean CarFax report.
Less than two weeks from purchase, recurring problems with the car caused us to learn that the car had been in at least one major accident sustaining significant damage (resulting in mechanical problems). So - within a few days of purchasing the car, we returned to the dealer for a refund, and the dealer refused. The dealer first tried to convince us that the car had not really been wrecked. Then they later claimed that there is no state law in Texas that requires the dealer to disclose the fact that the car has been previously wrecked (even if the consumer asks). They also claimed that they did not know that the car had been previously wrecked (even though the dealer obtained it on trade-in, and subsequently performed the Honda 150 point inspection to designate it as a "certified pre-owned" Honda).
Finally (after much negotiation), they offered to take the car back again on trade - as long as my father didn't mind taking a $2,400 loss on the trade, after owning the car for only two weeks (of which 6 days was spent in their shop awaiting repairs).
Later, through TxDOT we tracked down the car's previous owners and found the one that wrecked the vehicle. She said that she totaled the car near Austin. However, much to her surprise, Allstate insisted on repairing her 2003 Honda Civic to the tune of $11,000+ (I have a copy of the invoice).
According to an investigator at TxDOT (Dealer Enforcement Division), Allstate actually spent closer to $15,000 on the repairs. He also said that they have had trouble with insurance companies doing this recently. In addition, he said that Rusty Wallis Honda has had a lot of complaints and that they are apparently pretty bad characters. He initiated an investigation of the dealership as a result of our complaint (with no results pursuant to our case).
The prior owner who wrecked the car (also elderly, and in poor health) said that Rusty Wallis Honda ripped her off on the trade in as well. She was very angry at them. She said that when she traded in the car, the Rusty Wallis sales staff pressured her and would not let her leave until she did the deal. They also made false claims of high-mileage (145,000 miles), no AC, and standard transmission, in order to give her a lower Kelley blue-book trade-in value, and that they knew that the car had been wrecked. She said that they wore her out and that she finally relented and did the deal with them just so she could get it over with and finally go home.
My advice: don't deal with Rusty Wallis Honda because they are dishonest.
If you buy a used Honda from another dealer, don't pay extra for a "certified pre-owned" Honda, because it doesn't mean SQUAT.
CarFax is only a stating point and cannot be trusted 100% (especially when insurance companies and dealers are being dishonest). Have YOUR personal mechanic check out the car first before you buy. If the dealer objects to that idea kill the deal and get out fast.
I have been to Rusty Wallis Honda twice since the purchase of my CRV; just the usual oil change & tire rotation. I always use a dealership for my service so I have had good and bad service over the years. When we purchased the CRV, the salesman walked us over to meet the service director & manager; impressed? You bet! Well, the service director walked through the department with us and explained all of the areas and how to make appointments, arrange for other transportation if needed, etc. He told us that if we ever had questions or needed assistance to please see him personally. Fortunately, I have never had to grace him with my presence because the service has been incredible! Immediate attention from the service advisor, a realistic time for the maint. to be performed (they have actually returned my car earlier than stated), friendly cashiers, nice waiting area with fresh donuts & coffee. The service advisor came into the waiting area when my service was completed to let me know that it would be about 15 minutes until I would be ready to leave; they were washing the car. During that time he went through the service documents to let me know tire pressure, all fluid levels were checked and in good shape, condition of my tires & vehicle, explained what to anticipate for my next service with approx.costs and before he gave me the invoice to pay... asked if there was anything else he could do, if there was anything else I needed, and if I was satisfied with my visit. Then he went to get my car, pulled it up by the waiting area and stayed outside my car while I paid for my service. When I came out, he opened the car door for me and sincerely shook my hand. Now keep in mind these things happened on both visits!!! Kudos to the entire dealership for great training, hiring good people, not allowing anyone to slack on great customer service; you have my undivided attention for being a CLASS ACT and I will be a loyal customer for it. Jeff and Donna, Rockwall, TX
Post Thanked
0
times Post Booed
0
times
Other Useful Searches for Dallas TX
Rusty Wallis Honda is a dealer in Dallas, TX. Rusty Wallis Honda offers Honda and Used Cars. Please feel free to Rate and Review the Rusty Wallis Honda Dealership so other Car Buyers can know what dealerships in the Dallas, TX area are great and which ones are just so-so. You can also use the Map below to locate other Dallas Car Dealerships quickly and easily!
Rusty Wallis Honda
Will lie to you just to make a sale.
Elderly mother w competitors prices treated horrib
Labeled as "Smart shopper w prices" refused servic
Class Act