Comments on: Russel Toyota http://www.cardealercheck.com/dealer/11795.html?utm_source=rss&utm_medium=rss&utm_campaign=11795 Fri, 24 May 2013 02:11:28 +0000 hourly 1 By: Ricky http://www.cardealercheck.com/dealer/11795.html/comment-page-1#comment-36092 Ricky Tue, 14 Feb 2012 20:30:54 +0000 http://dwhat.com/dealer/11795.html#comment-36092 It was easy! I was expecting to stay at the dealership for hours negotiating back and forth, but the sales representative was straight forward and I did not feel like he was trying to scam me. It was easy! I was expecting to stay at the dealership for hours negotiating back and forth, but the sales representative was straight forward and I did not feel like he was trying to scam me.

]]> By: Terry http://www.cardealercheck.com/dealer/11795.html/comment-page-1#comment-35447 Terry Fri, 27 Jan 2012 20:46:33 +0000 http://dwhat.com/dealer/11795.html#comment-35447 The people at this dealership lie, cheat, steal & anything else they can think of to take your money. I signed a contract with this dealership but cancelled the contract & left the car & keys with them. They are so ignorant & greedy. I will NEVER buy another toyota. The people at this dealership lie, cheat, steal & anything else they can think of to take your money. I signed a contract with this dealership but cancelled the contract & left the car & keys with them. They are so ignorant & greedy. I will NEVER buy another toyota.

]]> By: Terry http://www.cardealercheck.com/dealer/11795.html/comment-page-1#comment-35446 Terry Fri, 27 Jan 2012 20:42:25 +0000 http://dwhat.com/dealer/11795.html#comment-35446 I will never buy another toyota especially from Russel Toyota. I will never buy another toyota especially from Russel Toyota.

]]> By: Daniel http://www.cardealercheck.com/dealer/11795.html/comment-page-1#comment-34840 Daniel Fri, 06 Jan 2012 21:07:15 +0000 http://dwhat.com/dealer/11795.html#comment-34840 Wayne was awesome! He made time to help us work through all the details of buying a truck. We had a unique situation and Wayne helped us find the right fit and deal. We traveled from Northeast PA based on a several confident phone conversations with Wayne and, though the buying process is long, Wayne stuck with us and gave us nothing short of "concierge service". We left that day with our new 2008 Tacoma and drove 3 hours home. Wayne called after about 3 days to make sure we were still satisfied. Let me say this, Wayne was fantastic and we love the Tacoma. Thank you Wayne and thank you Russel Toyota! Wayne was awesome! He made time to help us work through all the details of buying a truck. We had a unique situation and Wayne helped us find the right fit and deal. We traveled from Northeast PA based on a several confident phone conversations with Wayne and, though the buying process is long, Wayne stuck with us and gave us nothing short of “concierge service”. We left that day with our new 2008 Tacoma and drove 3 hours home. Wayne called after about 3 days to make sure we were still satisfied. Let me say this, Wayne was fantastic and we love the Tacoma. Thank you Wayne and thank you Russel Toyota!

]]> By: Marcus http://www.cardealercheck.com/dealer/11795.html/comment-page-1#comment-34804 Marcus Thu, 05 Jan 2012 20:38:11 +0000 http://dwhat.com/dealer/11795.html#comment-34804 My experience at Russell was wonderful. My car's mats were not there when I purchased the car and there was a 2 week delay before I received them--that was the only hiccup. My experience at Russell was wonderful. My car’s mats were not there when I purchased the car and there was a 2 week delay before I received them–that was the only hiccup.

]]> By: sam anderson http://www.cardealercheck.com/dealer/11795.html/comment-page-1#comment-34679 sam anderson Mon, 02 Jan 2012 04:47:42 +0000 http://dwhat.com/dealer/11795.html#comment-34679 I am from Pennsylvania and Russel Toyota is 70 miles away from me. They gave me a quote for Toyota corolla. They have also emailed me the on-road price as I asked for it. I have emailed them to verify and let me know if I qualify for the 0% APR for 36 months so that, I won't come all the way and then know that I am not eligible. I filled their form through their website and They said that I qualify for it (my credit score is 790). I made an appointment at 5:30 with Brad Jones and was there by 5:15. I have referred my friend who was also interested to buy a car who came along with me 1) Firstly, I went to front desk and said that I have an appointment at 5:30. This guy showed up around 5:45 and said, A guy who has an appointment at 6:30 showed up now, So, he is dealing with him and will come back to me later. I had to wait for more than a hour. This is not fair and little inconvenient but, I can manage with that 2) Now, he breaks the promise saying that I do not qualify for the 0%. But, they give the option to finance (1.99% APR) which will give $500 rebate and the final interest and the principal altogether is little less than what I have with 0% APR. I thought "well, if the final price (not the monthly payment)" is getting less, it should be fine. To make sure again, that I really pay less if I go with finance, I asked them to show me how much I am supposed to pay interest for each year and looked at the total, which came little less than 18100 3) Now, he breaks his second promise again INTERESTINGLY saying, "my manager has worked with numbers and has bought down the finance APR which is now 1.44%" Quite naturally, we might think that we will pay less when the finance APR goes down. But, here is the fact, he did not mentioned that he has increased the price of the car. I have trusted this guy and after almost signing all the papers, I figured out that they increased the price of the car price to $ 500 more. Now they argue that they bought the APR down so they had to increase the car price. Does it make any sense? (I did not asked them to decrease the APR. What helps does it makes if they increase the price of the car) By the time I was signing the papers, it was already past 9 and they say that the manager has left, so they can't do anything.(WOW) If Brad Jones had showed up on time with the appointment I had, I definitely would have the availability of Manager for 1 more hour. For their mistake, we had to take penalty. More over, he promised a price for the car and then sent to other guy and gave me papers to sign without mentioning that they changed the car price. They rudely said, to either take the car with the new price they had or call it a day. My friends baby and his wife were waiting from 5:30 and it was past 10:30 with the way they made things. I felt embarrassed to refer this place to my friend and his family. 4)These guys know that they have cheated us. They clearly know that they quoted me one price and finally printed other price on the papers. That was almost $500 more. I have explained this to sales representative who called me today, I will update once she gets back to me. I bought a new car, but with no happiness :( I am from Pennsylvania and Russel Toyota is 70 miles away from me.
They gave me a quote for Toyota corolla. They have also emailed me the on-road price as I asked for it.
I have emailed them to verify and let me know if I qualify for the 0% APR for 36 months so that, I won’t come all the way and then know that I am not eligible.

I filled their form through their website and They said that I qualify for it (my credit score is 790).

I made an appointment at 5:30 with Brad Jones and was there by 5:15. I have referred my friend who was also interested to buy a car who came along with me

1) Firstly, I went to front desk and said that I have an appointment at 5:30. This guy showed up around 5:45 and said, A guy who has an appointment at 6:30 showed up now, So, he is dealing with him and will come back to me later. I had to wait for more than a hour.
This is not fair and little inconvenient but, I can manage with that

2) Now, he breaks the promise saying that I do not qualify for the 0%. But, they give the option to finance (1.99% APR) which will give $500 rebate and the final interest and the principal altogether is little less than what I have with 0% APR.
I thought "well, if the final price (not the monthly payment)" is getting less, it should be fine.
To make sure again, that I really pay less if I go with finance, I asked them to show me how much I am supposed to pay interest for each year and looked at the total, which came little less than 18100

3) Now, he breaks his second promise again INTERESTINGLY saying, "my manager has worked with numbers and has bought down the finance APR which is now 1.44%"
Quite naturally, we might think that we will pay less when the finance APR goes down.
But, here is the fact, he did not mentioned that he has increased the price of the car.
I have trusted this guy and after almost signing all the papers, I figured out that they increased the price of the car price to $ 500 more.
Now they argue that they bought the APR down so they had to increase the car price. Does it make any sense? (I did not asked them to decrease the APR. What helps does it makes if they increase the price of the car)
By the time I was signing the papers, it was already past 9 and they say that the manager has left, so they can’t do anything.(WOW)
If Brad Jones had showed up on time with the appointment I had, I definitely would have the availability of Manager for 1 more hour. For their mistake, we had to take penalty. More over, he promised a price for the car and then sent to other guy and gave me papers to sign without mentioning that they changed the car price.
They rudely said, to either take the car with the new price they had or call it a day.
My friends baby and his wife were waiting from 5:30 and it was past 10:30 with the way they made things. I felt embarrassed to refer this place to my friend and his family.
4)These guys know that they have cheated us. They clearly know that they quoted me one price and finally printed other price on the papers.
That was almost $500 more.
I have explained this to sales representative who called me today, I will update once she gets back to me.

I bought a new car, but with no happiness :(

]]> By: David http://www.cardealercheck.com/dealer/11795.html/comment-page-1#comment-34398 David Wed, 21 Dec 2011 20:01:05 +0000 http://dwhat.com/dealer/11795.html#comment-34398 Very pleased with Service I received. Your advisor, Dan Moses was courteous and appeared to be informed as I explained the problem I was having. I left feeling that Russel Automotive really did appreciate my business. Very pleased with Service I received. Your advisor, Dan Moses was courteous and appeared to be informed as I explained the problem I was having. I left feeling that Russel Automotive really did appreciate my business.

]]> By: sam anderson http://www.cardealercheck.com/dealer/11795.html/comment-page-1#comment-33933 sam anderson Wed, 07 Dec 2011 02:49:20 +0000 http://dwhat.com/dealer/11795.html#comment-33933 I am from Pennsylvania and Russel Toyota is 70 miles away from me. They gave me a quote for Toyota corolla. They have also emailed me the on-road price as I asked for it. I have emailed them to verify and let me know if I qualify for the 0% APR for 36 months so that, I won't come all the way and then know that I am not eligible. I filled their form through their website and They said that I qualify for it (my credit score is 790). I made an appointment at 5:30 with Brad Jones and was there by 5:15. I have referred my friend who was also interested to buy a car who came along with me 1) Firstly, I went to front desk and said that I have an appointment at 5:30. This guy showed up around 5:45 and said, A guy who has an appointment at 6:30 showed up now, So, he is dealing with him and will come back to me later. I had to wait for more than a hour. This is not fair and little inconvenient but, I can manage with that 2) Now, he breaks the promise saying that I do not qualify for the 0%. But, they give the option to finance (1.99% APR) which will give $500 rebate and the final interest and the principal altogether is little less than what I have with 0% APR. I thought "well, if the final price (not the monthly payment)" is getting less, it should be fine. To make sure again, that I really pay less if I go with finance, I asked them to show me how much I am supposed to pay interest for each year and looked at the total, which came little less than 18100 3) Now, he breaks his second promise again INTERESTINGLY saying, "my manager has worked with numbers and has bought down the finance APR which is now 1.44%" Quite naturally, we might think that we will pay less when the finance APR goes down. But, here is the fact, he did not mentioned that he has increased the price of the car. I have trusted this guy and after almost signing all the papers, I figured out that they increased the price of the car price to $ 500 more. Now they argue that they bought the APR down so they had to increase the car price. Does it make any sense? (I did not asked them to decrease the APR. What helps does it makes if they increase the price of the car) By the time I was signing the papers, it was already past 9 and they say that the manager has left, so they can't do anything.(WOW) If Brad Jones had showed up on time with the appointment I had, I definitely would have the availability of Manager for 1 more hour. For their mistake, we had to take penalty. More over, he promised a price for the car and then sent to other guy and gave me papers to sign without mentioning that they changed the car price. They rudely said, to either take the car with the new price they had or call it a day. My friends baby and his wife were waiting from 5:30 and it was past 10:30 with the way they made things. I felt embarrassed to refer this place to my friend and his family. 4)These guys know that they have cheated us. They clearly know that they quoted me one price and finally printed other price on the papers. That was almost $500 more. I have explained this to sales representative who called me today, I will update once she gets back to me. I bought a new car, but with no happiness :( I am from Pennsylvania and Russel Toyota is 70 miles away from me.
They gave me a quote for Toyota corolla. They have also emailed me the on-road price as I asked for it.
I have emailed them to verify and let me know if I qualify for the 0% APR for 36 months so that, I won’t come all the way and then know that I am not eligible.

I filled their form through their website and They said that I qualify for it (my credit score is 790).

I made an appointment at 5:30 with Brad Jones and was there by 5:15. I have referred my friend who was also interested to buy a car who came along with me

1) Firstly, I went to front desk and said that I have an appointment at 5:30. This guy showed up around 5:45 and said, A guy who has an appointment at 6:30 showed up now, So, he is dealing with him and will come back to me later. I had to wait for more than a hour.
This is not fair and little inconvenient but, I can manage with that

2) Now, he breaks the promise saying that I do not qualify for the 0%. But, they give the option to finance (1.99% APR) which will give $500 rebate and the final interest and the principal altogether is little less than what I have with 0% APR.
I thought "well, if the final price (not the monthly payment)" is getting less, it should be fine.
To make sure again, that I really pay less if I go with finance, I asked them to show me how much I am supposed to pay interest for each year and looked at the total, which came little less than 18100

3) Now, he breaks his second promise again INTERESTINGLY saying, "my manager has worked with numbers and has bought down the finance APR which is now 1.44%"
Quite naturally, we might think that we will pay less when the finance APR goes down.
But, here is the fact, he did not mentioned that he has increased the price of the car.
I have trusted this guy and after almost signing all the papers, I figured out that they increased the price of the car price to $ 500 more.
Now they argue that they bought the APR down so they had to increase the car price. Does it make any sense? (I did not asked them to decrease the APR. What helps does it makes if they increase the price of the car)
By the time I was signing the papers, it was already past 9 and they say that the manager has left, so they can’t do anything.(WOW)
If Brad Jones had showed up on time with the appointment I had, I definitely would have the availability of Manager for 1 more hour. For their mistake, we had to take penalty. More over, he promised a price for the car and then sent to other guy and gave me papers to sign without mentioning that they changed the car price.
They rudely said, to either take the car with the new price they had or call it a day.
My friends baby and his wife were waiting from 5:30 and it was past 10:30 with the way they made things. I felt embarrassed to refer this place to my friend and his family.
4)These guys know that they have cheated us. They clearly know that they quoted me one price and finally printed other price on the papers.
That was almost $500 more.
I have explained this to sales representative who called me today, I will update once she gets back to me.

I bought a new car, but with no happiness :(

]]> By: Pearle http://www.cardealercheck.com/dealer/11795.html/comment-page-1#comment-32186 Pearle Thu, 17 Nov 2011 20:48:27 +0000 http://dwhat.com/dealer/11795.html#comment-32186 I came to the dealer with car trouble but everyone was really nice and understanding. Dave from service and Mark the salesman were really helpful in my stressful situation. My day ended on a high note thanks to them. I came to the dealer with car trouble but everyone was really nice and understanding. Dave from service and Mark the salesman were really helpful in my stressful situation. My day ended on a high note thanks to them.

]]> By: menzie http://www.cardealercheck.com/dealer/11795.html/comment-page-1#comment-31302 menzie Wed, 09 Nov 2011 19:22:47 +0000 http://dwhat.com/dealer/11795.html#comment-31302 Working with Tim was a pleasure. He listened closely to my needs and kept things enjoyable from start to finish. I worked with other salesmen first at two other dealerships and went with Russel solely because of how Tim handled my while experience. He went beyond my expectations and I will be happy to refer my friends to him. Working with Tim was a pleasure. He listened closely to my needs and kept things enjoyable from start to finish. I worked with other salesmen first at two other dealerships and went with Russel solely because of how Tim handled my while experience. He went beyond my expectations and I will be happy to refer my friends to him.

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