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I have the prepaid Car Care service plan on my Prius which is good at any Toyota dealer in the country. Last month I took a trip to upstate NY to visit family and it was too early to do the scheduled service (oil change, tire rotation) before I left home and it would be too late to wait until I returned, so I planned on doing it while in NY. I had the same situation last year and had the work done at Northtown in Buffalo and they were very nice and there was no problem at all accepting my service plan.
This year I planned on doing it while in Syracuse and scheduled the work at Romano. They absolutely refused to accept the service plan. They insisted that it was only good in certain states and then they tried to sell me the service.
I walked out and since I was heading to Buffalo, I made an appointment with West Herr who accepted the plan no problem.
Romano has a lot to learn about customer service. STAY AWAY FROM ROMANO!!!
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Romano Toyota
Refused to honor prepaid service plan
