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I bought a low-mileage (50k) 2002 VW Jetta from these people. Within 2 weeks it was in the shop for a problem, and even though it was under warranty (the legally required 30 days) I still ended up with a $200 bill. Now, less than a year after buying the car, they tell me the transmission needs replaced for $3500. They said it was "too far gone to repair". Taking it to an outside repair shop, I was told the transmission fluid was "black syrup" and there was a ton of metal in the pan, and that the problem had been there for a long time. The shifting issues were there from the beginning but I did not immediately recognize them for what they were, waited a few days too long to get it into the shop, and I believe Rohrich either did not do any sort of inspection before selling me the car or knew about the problems and covered them up. They are untrustworthy.
Rohrich Toyota at 2020 West Liberty Avenue in Pittsburgh, PA, is the biggest rip-off ever! I came in for a maintenance service for oil change & tire rotation along with a 'maintenance' package coupon for $47.95; they said that I also needed a new air filter & cabin filter--initially I declined as they said that the this would cost over $85 and that my total would be $135. However, I then realized that I had a coupon to get both at a discount so that my total would be under $90, but much to my surprise, the service person said that my total would still be $135 even after applying the coupons because they also charge you extra for each individual service; for example, my cabin filter cost $24 but they charged $25 for labor; the maintenance cost $50 but they added on $30 for labor & $15 for the oil cost, and the air filter cost $15 but they charge $10 for labor. Not only that, they put on my car the wrong info regarding when it would need to be serviced next--essentially my car gets serviced every 5000 miles but they wrote it as 3700 miles--makes no sense at all! To top it off, they then tack on additional "other costs" to the bill to try to confuse you and then hurry you over to their cashier so that you don't have time to question them about the bill. Then the manager proceeds to get agitated when you question their billing process. Let's just say that I will never ever come back to this dealership. They are the biggest crooks & most dishonest people out there. Stay away from them at all costs as you will get swindled by them. I will definitely be reporting them to the business bureau for their dishonest business practice. People like this give auto people a bad reputation; I have had my car maintenanced at other places for 1/3 the costs and they do a heck of a better job with a smile on their faces! Bottom line, Rohrich Toyota is a dishonest business and you should stay away at all cost--you will thank me in the long run!
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Rohrich Toyota
Do not buy a used car from them
