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Worst dealership I have ever been to! Deal that was agreed upon was not the same deal that came out of financing. Finance department is the worst, I was charged with add on's that I didn't request and they refused to remove any of them.
Bait and Switch is the best way to describe what they did. I was charged almost $4000 over the sticker price of the car when I brought it to their attention they quickly changed the contract, but tried to hide it by charging me $1400.00 for AUTOCARE. When I questioned the "autocare" I was told that amount was for oil changes. I could get 6 oil changes a year for 10 years before I would spend that on an oil change. I repeatedly ask then to remove it, they refused of course.
I was told to call and cancel it after 30 days, so they could get their money from the bank!!!!! HORRIBLE dealersip!!!
They are a really good store. I went to them after I had a bad experience at another store and was greeted with open arms. They even fix some items that I feel were damaged by another shop at no cost to me. I enjoyed walking around the store and reading all the great letters from other customers and looking at the picture of all the community work the employees do to support the community. I have never heard of a car dealer caring about giving back to there community that was odd to see and defiantly made me feel good about trusting them with my FJ. I would recommend them to anyone. I am looking forward to a long term relationship with Right Toyota.
Went in this weekend to take advantage on the free oil change coupon they gave me when I purchased my new 4runner and it went great just as I knew it would. Not only did they give me the service for free but they washed my car and all done in under an hour. I am very pleased!
Worst experience of my life! My fiance and I werre lied to countless amount of times by every manager of the service department. I brought my issue to managment so they tried to push me out of my car and into a car I hated so I brought my issue to costumer service manger, Jane. Jane Tenalgia proceeded to make more promises and build hopes that my vehicle would be fixed and she would have an actual toyota tech come to check it out. Never got any messages for this tech to come look at my truck. We went back into Right Toyota to speak with Jane and explain once again our frustration and she decided it would be appropriate to stand up and scream and yell at us, calling us babies and telling us she was sick of our "bull shit". I will never step foot near a toyota dealership and I hope no one else will ever have to experience what we have been going through for almost a year now!
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June 16, 2009, 12:45 pm
Sam1
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Join Date: Jun 2009
Reviews: 1
Review Comments: 9
Forum Posts: 0
Comment on NIGHTMARE
WOW, What a story you made up here. You fail to mention that your car was almost totaled when it was hit by a Semi-truck. Jane is only 5foot tall and weight only 100 pounds and she was being yelled at by a man of over twice her size. I am in no way related to anyone who works at the dealership I just happened to be there for an event the day you were in her office screaming and she was asking you to leave. I inquired with the dealership to see how they handled your concern and they told me you place a concern on this board and I was compelled to respond and let you know you are the problem not the associates at Right Toyota. Sincerely, Sam
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June 16, 2009, 7:28 pm
alhiland
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Join Date: Jun 2009
Reviews: 1
Review Comments: 1
Forum Posts: 0
Comment on NIGHTMARE
The car being in an accident has NOTHING to do with costumer service. The man twice her size yelling at her happened AFTER she exploded. I simply showed an e-mail between her and I when she began screaming calling us "babies" and "sick of our bull shit". What you think of us is no excuse for this kind of costumer service. Thanks for your concern!
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June 18, 2009, 3:50 pm
Sam1
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Join Date: Jun 2009
Reviews: 1
Review Comments: 9
Forum Posts: 0
Comment on NIGHTMARE
What is costomer service?????????????????? "O" miss educated do you mean Customer Service? Maybe you miss communicate like you miss spell.
They are great! They took all the nervous feelings you usually get when buying a car away. Great price, people and inventory. I got one year of free oil changes when I purchased my car and look forward to working with the service department in the future and assume they will be just as kind as everyone in the sales department.
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March 27, 2009, 2:52 am
swimer1
Car Dealer Check Member
Join Date: Mar 2009
Reviews: 2
Review Comments: 7
Forum Posts: 0
Comment on Right Toyota is great!
They are great!
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March 27, 2009, 2:53 am
swimer1
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Join Date: Mar 2009
Reviews: 2
Review Comments: 7
Forum Posts: 0
Comment on Right Toyota is great!
They are great!
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March 27, 2009, 2:54 am
swimer1
Car Dealer Check Member
Join Date: Mar 2009
Reviews: 2
Review Comments: 7
Forum Posts: 0
Comment on Right Toyota is great!
They are great!
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