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Right Toyota in Scottsdale AZ

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Right Toyota

(480) 778-2200

7701 E Frank Lloyd Wright Blvd
Scottsdale, AZ 85260


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Overall Rating 3.673.673.673.673.67
Sales Rating 3.963.963.963.963.96
Service Rating 3.333.333.333.333.33

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August 19, 2009, 11:38 pm
ZZTOP
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Join Date: Aug 2009
Reviews: 1
Review Comments: 0
Forum Posts: 0
ZZTOP

Default Worst Dealership in Scottsdale
1.881.881.881.881.88

Pressure from salesperson to "Buy Now"
High

How did you first contact the dealership?
Walk-In

Did you purchase from the dealership?
Yes

Would you recommend this dealership?
No

Name of Your Salesperson?

Review Ratings Score
Pricing3    Greeting3
Honesty3    Time3
Questions3    Promises0
Financing0    Treated0
Overall Score 1.88

Worst dealership I have ever been to! Deal that was agreed upon was not the same deal that came out of financing. Finance department is the worst, I was charged with add on's that I didn't request and they refused to remove any of them.
Bait and Switch is the best way to describe what they did. I was charged almost $4000 over the sticker price of the car when I brought it to their attention they quickly changed the contract, but tried to hide it by charging me $1400.00 for AUTOCARE. When I questioned the "autocare" I was told that amount was for oil changes. I could get 6 oil changes a year for 10 years before I would spend that on an oil change. I repeatedly ask then to remove it, they refused of course.
I was told to call and cancel it after 30 days, so they could get their money from the bank!!!!! HORRIBLE dealersip!!!
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June 18, 2009, 4:16 pm
FJ CRUSIER GIRL
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Join Date: Jun 2009
Reviews: 1
Review Comments: 5
Forum Posts: 0
FJ CRUSIER GIRL

Default Exceeded my expectations
5.005.005.005.005.00

Why was your vehicle being serviced?
Maintenance

Were you given an accurate wait time?
Yes

Would You Recommend this Dealership?
Yes

Year of your vehicle
2008

Make of your vehicle
Toyota

Name of Your Service Technician?
FJ

Review Ratings Score
Problem Fixed5    Greeting5
Honesty5    Time5
Questions5    Promises5
Treated5   
Overall Score 5.00

They are a really good store. I went to them after I had a bad experience at another store and was greeted with open arms. They even fix some items that I feel were damaged by another shop at no cost to me. I enjoyed walking around the store and reading all the great letters from other customers and looking at the picture of all the community work the employees do to support the community. I have never heard of a car dealer caring about giving back to there community that was odd to see and defiantly made me feel good about trusting them with my FJ. I would recommend them to anyone. I am looking forward to a long term relationship with Right Toyota.
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June 18, 2009, 4:18 pm
FJ CRUSIER GIRL
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Reviews: 1
Review Comments: 5
Forum Posts: 0
FJ CRUSIER GIRL
Default Update on Exceeded my expectations

Great job!!
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June 18, 2009, 4:18 pm
FJ CRUSIER GIRL
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Reviews: 1
Review Comments: 5
Forum Posts: 0
FJ CRUSIER GIRL
Default Update on Exceeded my expectations

Great job!!
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June 18, 2009, 4:19 pm
FJ CRUSIER GIRL
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Reviews: 1
Review Comments: 5
Forum Posts: 0
FJ CRUSIER GIRL
Default Update on Exceeded my expectations

Great job!!
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read all comments Read all 5 comments on this review

June 16, 2009, 12:59 pm
swimer1
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Join Date: Mar 2009
Reviews: 2
Review Comments: 7
Forum Posts: 0
swimer1

Default Service appointment was great!
5.005.005.005.005.00

Why was your vehicle being serviced?
Maintenance

Were you given an accurate wait time?
Yes

Would You Recommend this Dealership?
Yes

Year of your vehicle
2008

Make of your vehicle
Toyota

Name of Your Service Technician?
4runner

Review Ratings Score
Problem Fixed5    Greeting5
Honesty5    Time5
Questions5    Promises5
Treated5   
Overall Score 5.00

Went in this weekend to take advantage on the free oil change coupon they gave me when I purchased my new 4runner and it went great just as I knew it would. Not only did they give me the service for free but they washed my car and all done in under an hour. I am very pleased!
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June 16, 2009, 12:51 pm
Sam1
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Join Date: Jun 2009
Reviews: 1
Review Comments: 9
Forum Posts: 0
Sam1

Default Very pleased customer for years
5.005.005.005.005.00

Pressure from salesperson to "Buy Now"
Low

How did you first contact the dealership?
Walk-In

Did you purchase from the dealership?
Yes

Would you recommend this dealership?
Yes

Name of Your Salesperson?

Review Ratings Score
Pricing5    Greeting5
Honesty5    Time5
Questions5    Promises5
Financing5    Treated5
Overall Score 5.00

They are alway helpfully and courteous. They are one of the best in town!!!!
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June 18, 2009, 4:23 pm
Sam1
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Reviews: 1
Review Comments: 9
Forum Posts: 0
Sam1
Default Update on Very pleased customer for years

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June 18, 2009, 4:23 pm
Sam1
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Reviews: 1
Review Comments: 9
Forum Posts: 0
Sam1
Default Update on Very pleased customer for years

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June 18, 2009, 4:23 pm
Sam1
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Reviews: 1
Review Comments: 9
Forum Posts: 0
Sam1
Default Update on Very pleased customer for years

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read all comments Read all 5 comments on this review

June 10, 2009, 10:27 am
alhiland
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Join Date: Jun 2009
Reviews: 1
Review Comments: 1
Forum Posts: 0
alhiland

Default NIGHTMARE
0.000.000.000.000.00

Why was your vehicle being serviced?
Maintenance

Were you given an accurate wait time?
No

Would You Recommend this Dealership?
No

Year of your vehicle
2007

Make of your vehicle
tacoma

Name of Your Service Technician?
Bob Weaver, Bob Mathier

Review Ratings Score
Problem Fixed0    Greeting0
Honesty0    Time0
Questions0    Promises0
Treated0   
Overall Score 0.00

Worst experience of my life! My fiance and I werre lied to countless amount of times by every manager of the service department. I brought my issue to managment so they tried to push me out of my car and into a car I hated so I brought my issue to costumer service manger, Jane. Jane Tenalgia proceeded to make more promises and build hopes that my vehicle would be fixed and she would have an actual toyota tech come to check it out. Never got any messages for this tech to come look at my truck. We went back into Right Toyota to speak with Jane and explain once again our frustration and she decided it would be appropriate to stand up and scream and yell at us, calling us babies and telling us she was sick of our "bull shit". I will never step foot near a toyota dealership and I hope no one else will ever have to experience what we have been going through for almost a year now!
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June 16, 2009, 12:45 pm
Sam1
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Join Date: Jun 2009
Reviews: 1
Review Comments: 9
Forum Posts: 0
alhiland
Default Comment on NIGHTMARE

WOW, What a story you made up here. You fail to mention that your car was almost totaled when it was hit by a Semi-truck. Jane is only 5foot tall and weight only 100 pounds and she was being yelled at by a man of over twice her size. I am in no way related to anyone who works at the dealership I just happened to be there for an event the day you were in her office screaming and she was asking you to leave. I inquired with the dealership to see how they handled your concern and they told me you place a concern on this board and I was compelled to respond and let you know you are the problem not the associates at Right Toyota. Sincerely, Sam
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June 16, 2009, 7:28 pm
alhiland
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Reviews: 1
Review Comments: 1
Forum Posts: 0
alhiland
Default Comment on NIGHTMARE

The car being in an accident has NOTHING to do with costumer service. The man twice her size yelling at her happened AFTER she exploded. I simply showed an e-mail between her and I when she began screaming calling us "babies" and "sick of our bull shit". What you think of us is no excuse for this kind of costumer service. Thanks for your concern!
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June 18, 2009, 3:50 pm
Sam1
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Reviews: 1
Review Comments: 9
Forum Posts: 0
alhiland
Default Comment on NIGHTMARE

What is costomer service?????????????????? "O" miss educated do you mean Customer Service? Maybe you miss communicate like you miss spell.
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March 25, 2009, 11:07 pm
swimer1
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Join Date: Mar 2009
Reviews: 2
Review Comments: 7
Forum Posts: 0
swimer1

Default Right Toyota is great!
5.005.005.005.005.00

Pressure from salesperson to "Buy Now"
Low

How did you first contact the dealership?
Internet

Did you purchase from the dealership?
Yes

Would you recommend this dealership?
Yes

Name of Your Salesperson?

Review Ratings Score
Pricing5    Greeting5
Honesty5    Time5
Questions5    Promises5
Financing5    Treated5
Overall Score 5.00

They are great! They took all the nervous feelings you usually get when buying a car away. Great price, people and inventory. I got one year of free oil changes when I purchased my car and look forward to working with the service department in the future and assume they will be just as kind as everyone in the sales department.
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March 27, 2009, 2:52 am
swimer1
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Join Date: Mar 2009
Reviews: 2
Review Comments: 7
Forum Posts: 0
swimer1
Default Comment on Right Toyota is great!

They are great!
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March 27, 2009, 2:53 am
swimer1
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Join Date: Mar 2009
Reviews: 2
Review Comments: 7
Forum Posts: 0
swimer1
Default Comment on Right Toyota is great!

They are great!
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March 27, 2009, 2:54 am
swimer1
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Reviews: 2
Review Comments: 7
Forum Posts: 0
swimer1
Default Comment on Right Toyota is great!

They are great!
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