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Pressure from salesperson to "Buy Now"
High
How did you first contact the dealership?
Phone
Did you purchase from the dealership?
No
Would you recommend this dealership?
No
Name of Your Salesperson?
Abner
Review Ratings Score
Pricing
0
Greeting
0
Honesty
0
Time
0
Questions
0
Promises
0
Financing
0
Treated
0
Overall Score
0.00
Negotiated a price over the phone - traveled over 60 miles one way to test drive the car. After driving the car the sales associate and his manager presented the car at a higher price than agreed upon the day before. The manager decided to come down closer to the agreed upon price only by removing the certification. Presented me with a montly payment without performing a credit check. After they found out I had my own financing the negotiation stopped.
I bought a 2001 Acura TL from them back in 2004. It wasn't a great experience but not too bad either. Went there 2 years ago to change the tranny under warranty and the whole experience was great (Jerry was the service advisor). I usually take my cars to Goodyear Gemini for state inspections and oil changes and to Koons Honda in Manassas for more serious issues. 3 weeks ago I had the 105k major service done at Koons (timing belts, water pump, side engine mount) mainly because of the price $1000 vs $1700 at Pohanka. They did a very good job and was told that the car is in great shape and there's nothing else that needs to be replaced. Couple of weeks later, the state inspection is due and since Pohanka is 2 minutes up the road and I just received a Free State Inspection coupon from them, I went there to do it. BAD IDEA! Dropped the car for state inspection and a brake fluid flush around 9 AM, I get a call from Tom Smith the service advisor around noon. He tells me the car failed inspection and I will have to replace the front engine mount (says it's leaking hydraulic oil?!? but i don't see any oil spots under the car) and lower ball joints to pass inspection. The cost to fix all this at Pohanka? about $950 before taxes and shop fees. Whole thing smelled fishy since I didn't notice anything abnormal vibrations when accelerating hard or any noise from the ball joints, plus the car had just been inspected 3 weeks ago at Honda. So I tell him I decline the repairs and I start calling around for some quotes. First call to Goodyear Gemini in Centreville, service advisor says "I won't call names but there's a lot of Acura's coming in that failed inspection at certain dealership in the area because of lower ball joints and when they come here for a quote we find no problems with them and cars pass inspection without any need for repairs."!!! Go figure...how many Acura dealerships are close by? Just Pohanka. So being on the way home, I stopped by NTB in Chantilly for a quote, they inspected the car for about 15 minutes and then told me there's nothing wrong with the front engine mount or the lower ball joints. They see no need to replace them!!! Unfortunately they don't do state inspections but can pretty much guarantee it will pass. They suggest to remove the rejection sticker and take it to a different station for inspection. So I take their advice, stop by my house to take down the sticker and drive straight to Goodyear Gemini in Centreville. One hour and $16 later the car passed state inspection. Lesson learned: a free state inspection at Pohanka Acura will cost you $1000!!!
Post Thanked
0
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Pohanka Acura is a dealer in Chantilly, VA. Pohanka Acura offers Acura and Used Cars. Please feel free to Rate and Review the Pohanka Acura Dealership so other Car Buyers can know what dealerships in the Chantilly, VA area are great and which ones are just so-so. You can also use the Map below to locate other Chantilly Car Dealerships quickly and easily!
Pohanka Acura
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"FREE" state inspection rip off