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Phil Long Hyundai in Colorado Springs CO

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Phil Long Hyundai

(719) 575-7200

1510 Auto Mall Loop
Colorado Springs, CO 80920

Overall Rating 3.963.963.963.963.96
Sales Rating 4.004.004.004.004.00
Service Rating 3.863.863.863.863.86

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September 17, 2009, 11:50 am
dgsthe1st
Car Dealer Check Member
 
Join Date: Sep 2009
Reviews: 3
Review Comments: 1
Forum Posts: 0
dgsthe1st

Default issues
3.863.863.863.863.86

Why was your vehicle being serviced?
Maintenance

Were you given an accurate wait time?
Yes

Would You Recommend this Dealership?
No

Year of your vehicle
2008

Make of your vehicle
Entourage

Name of Your Service Technician?

Review Ratings Score
Problem Fixed5    Greeting4
Honesty3    Time3
Questions4    Promises4
Treated4   
Overall Score 3.86

This is for both there dealerships as they have two in town and I have been to both. Told needed filters air and cabin but said no then they told me had wrong car. Went to see how long before car ready and it had been setting out for pick up for awhile. They are the only game in town and know it. I have bought three cars from them over the years but no more, am I a slow learner.
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September 4, 2009, 4:08 pm
dgsthe1st
Car Dealer Check Member
 
Join Date: Sep 2009
Reviews: 3
Review Comments: 1
Forum Posts: 0
dgsthe1st

Default NO FOLLOW THRU OR CARING OF ISSUE
3.003.003.003.003.00

Pressure from salesperson to "Buy Now"
Normal

How did you first contact the dealership?
Walk-In

Did you purchase from the dealership?
Yes

Would you recommend this dealership?
No

Name of Your Salesperson?
don wolf

Review Ratings Score
Pricing3    Greeting3
Honesty3    Time3
Questions3    Promises3
Financing3    Treated3
Overall Score 3.00

They made a mistake on the bill of sell and did not follow through with correcting the milage which was about 3500 too high. They just gave me the run around saying it's no big deal, saying I'll follow thru but I was never able to talk to the owner about it, again passed off. I will not take advantage of the free oil changes ( I have paid for 3 so far). I have bought three vehicles from Phil Long but no more. Now my vehicle has a sign that says "please do not buy from Phil Long" and will stay until we reach an agreement, I talk to 3-5 people per week about this as it has effected me greatly. I used to talk highly of them and wish we could be in that same position again.
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November 14, 2008, 2:52 pm
Melissa Van Kampen
Car Dealer Check Member
 
Join Date: Nov 2008
Reviews: 1
Review Comments: 0
Forum Posts: 0
Melissa Van Kampen

Default Best Car Buying Experience Ever!
5.005.005.005.005.00

Pressure from salesperson to "Buy Now"
Low

How did you first contact the dealership?
Walk-In

Did you purchase from the dealership?
Yes

Would you recommend this dealership?
Yes

Name of Your Salesperson?
Barry Hickey

Review Ratings Score
Pricing5    Greeting5
Honesty5    Time5
Questions5    Promises5
Financing5    Treated5
Overall Score 5.00


From beginning to end of my car-buying experience, I actually had a great time! Barry Hickey's product knowledge and ease with customers concerns should be a standard-bearer in today's car-buying universe.
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  Report Review
September 17, 2009, 11:56 am
dgsthe1st
Car Dealer Check Member
 
Join Date: Sep 2009
Reviews: 3
Review Comments: 1
Forum Posts: 0
Melissa Van Kampen
Default Comment on Best Car Buying Experience Ever!

I wish I had your saleperson and another finance manager but, I would still have to deal with JUST the owners assistant as he (Ken Patten) is too busy collecting our hard eaned money to talk to a repeat customer if the assistant can not take care of it.
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