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This is for both there dealerships as they have two in town and I have been to both. Told needed filters air and cabin but said no then they told me had wrong car. Went to see how long before car ready and it had been setting out for pick up for awhile. They are the only game in town and know it. I have bought three cars from them over the years but no more, am I a slow learner.
They made a mistake on the bill of sell and did not follow through with correcting the milage which was about 3500 too high. They just gave me the run around saying it's no big deal, saying I'll follow thru but I was never able to talk to the owner about it, again passed off. I will not take advantage of the free oil changes ( I have paid for 3 so far). I have bought three vehicles from Phil Long but no more. Now my vehicle has a sign that says "please do not buy from Phil Long" and will stay until we reach an agreement, I talk to 3-5 people per week about this as it has effected me greatly. I used to talk highly of them and wish we could be in that same position again.
From beginning to end of my car-buying experience, I actually had a great time! Barry Hickey's product knowledge and ease with customers concerns should be a standard-bearer in today's car-buying universe.
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September 17, 2009, 11:56 am
dgsthe1st
Car Dealer Check Member
Join Date: Sep 2009
Reviews: 3
Review Comments: 1
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Comment on Best Car Buying Experience Ever!
I wish I had your saleperson and another finance manager but, I would still have to deal with JUST the owners assistant as he (Ken Patten) is too busy collecting our hard eaned money to talk to a repeat customer if the assistant can not take care of it.
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Best Car Buying Experience Ever!
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