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The salesman, Mick, was very straight forward. He went to management one time to come back with a fair asking price for the used Audi I purchased. The price was not great and was not bad; it was fair. He arranged to have the car cleaned and prepped for me. It was being "prepped" for a long time, but that was alright, for we waited on the finance guy for a very long time. Mick went back to check on progress at least a dozen times. Making the deal with Mick and taking the car for the test ride were good experiences, but finance took a very long time. I received an excellent interest rate through Audi, but the entire process still took about half a day. Bottom line: dealership is great, management is fair, finance department is good but extremely slow.
My service rep from Phil Long Audi, Ray Upp, walked around my car, took note of what I needed to get done to it, arranged to have the dealership's shuttle take me to work, called me when the repairs were going to take longer than anticipated, waited for me to show up that same evening to pick up the Audi loaner car he had arranged for me even though he had to wait past his usual shift, and then returned the car to me the next day with all repairs completed and fully detailed. The dealership, itself, is well laid out and there are various complimentary coffee drinks available in the customer waiting area. This is the best service experience I have ever had; even better than Honda.
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Phil Long Audi is a dealer in Colorado Springs, CO. Phil Long Audi offers Audi, Ford and Mitsubishi. Please feel free to Rate and Review the Phil Long Audi Dealership so other Car Buyers can know what dealerships in the Colorado Springs, CO area are great and which ones are just so-so. You can also use the Map below to locate other Colorado Springs Car Dealerships quickly and easily!
Phil Long Audi
Straight forward sales; long wait for completion
Excellent customer-oriented service