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Welcome to Park Cities Volkswagen! Located in Dallas, Texas, Park Cities Volkswagen is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Park Cities Volkswagen a good one for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Volkswagen, you’ve come to the right place. Contact us for your No-Obligation Internet Price Quote from our Internet Department.
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Olivier Zitoun
Just a Regular Guy
Call me naïve, idealistic, or trusting; in the end call me whatever you’d like, I still think a car buying experience shouldn’t leave you feeling like you wet your pants on the first day of school. I tend to analyze, perhaps to a fault, but after reviewing this situation I’m thankful for my perspective. Interested in trading in my little compact car for a compact SUV I quickly fell in love with the style of the VW. I requested a quote on a 2010 Tiguan SEL fully loaded with leather interior, panoramic sunroof, and navigation system through the VW website. I quickly received responses from 3 local dealerships and fired back a couple of questions. Two days and thirty e-mails later I completed the pre-approval application online and planned a visit to a dealership, Park Cities Volkswagen of Richardson. I chose this dealership because they quoted me the lowest price initially and Olivier seemed to have a great personality and was attentive and eager to respond.
It was established through my application that I would need a co-signer or a down payment. After discussing it with my boyfriend he agreed to co-sign if the deal was right. I made it clear I would not be interested in purchasing the vehicle unless my payment was under $600/month. Olivier quickly agreed he would tell me instantly if the deal could not be done so no time would be wasted. I hadn’t actually seen a Tiguan in person so I headed to the dealership to take a look and get a quote for my trade in. Upon arrival they quickly took my keys and began their inspection while I took a look at the Tiguan. At this time I was informed they did not have the actual car on the lot but “they could get it”. I was shown a Tiguan S, and a Tiguan Wolfsburg. I expressed my disappointment in the actual vehicle of interest not being on the lot and was informed there is only ONE in the state of TX and all of the dealerships were fighting over it. I then told Olivier that I had requested quotes from two other dealerships and was told the car was on the lot. He then told me they were liars, and car salesman so they would tell me anything to get me in the door. He himself was not a car salesman, just a regular guy that happens to work at a dealership that “really doesn’t know shit about cars” and had only been in the business five months. I did not test drive the vehicle, we thought it would be wise to see if the numbers would work first.
Quickly sucked into the back and forth haggling that car buying is Olivier insisted he was going to “coach” me on this deal but if his manager found out it would cost him his job. The initial offer was laid on the table and Olivier told me which numbers to scratch out and what do replace them with. At this time, something at the top of the paper caught my attention. The offer was for the Wolfsburg Trim, not the SEL Trim as I had requested and was misled to believe we were discussing all along. I quickly pointed this out and was told there are NO SEL’s in the state of TX. During this negotiation I begin texting my boyfriend; he would have final say in the matter after all. This is when I saw the first rude streak in Olivier (aside from the frequent use of profanity which I would not encourage unless the other person had already cursed in conversation, but I chalked this up to him being just a regular guy, and not an experienced car salesman as he liked to point out multiple times). Olivier told me to “pay attention”. Perhaps he thought I was still contacting other dealers to validate his statements.
Olivier went to his manager’s office, as they do, to work the deal for me. He returned with a sheet of paper wanting my boyfriend’s information. I told him he would have to talk to him to get it and that I would need to discuss it with him first. After texting him, he wanted me to alter the deal. I voiced the response to Olivier who quickly disappeared again, only to return and inform me that they had not even agreed to the last terms I put on the table and it was clear I was not the decision maker so they were done haggling. He then walked off while I was continuing my conversation with my boyfriend and when he returned and I told him we wanted to go over the numbers he then insulted my boyfriend by telling me he was too controlling. I told Olivier I did not agree; he has every right to make the decision if he has to be on the loan. My keys were retrieved and I left the dealership.
I then decided to do a little research on my own. I found out that this 5 month car salesman has reviews dating back to November of 2007. I also found out there are SEL Trims in the state of Texas. Word of advice to Olivier Zitoun; if being a regular guy doesn’t work out, try being a car salesman.
Wow, after reading your review and dealings with Olivier, I am starting to see a real pattern here. I too was told there was only 2012 Jetta SEL in the blue color I wanted in the state of Texas. I eventually leased the car because I wanted a Jetta in this particular color, but now I am already regretting it. Between being given the incorrect monthly payment from the beginning (because someone couldn’t read information copied directly from the VW Credit website in regards to my payoff information and I had to point out the error myself), to being lied to about the type of tint they use on the cars, to one of my speaker covers being punctured by either the tint people or someone at Park Cities VW (and the car given to me in that state without them even noticing the damage), to the continued drama I’m having to endure in trying to get the speaker cover fixed, to being talked into an extended warranty that increased my payments $30 a month (finding out afterwards that the 3/ year/36,000 mile warranty would have been suffice), and the list goes on and on. This is my 4th VW purchase/lease, and this experience definitely let me know that I will never buy another VW again, which is sad because I absolutely love the VW brand. I don’t like being lied to, and I don’t like people playing dumb or ignornant about certain things when they should already have the proper training to know the basics. I’m glad that I found this review. Let me know that I’m not the only having issues with him and the dealership in general. It’s very disappointing because I’ve been taking my Jetta’s there for the past 8 years to their service department, and I’ve never had a problem with the service department. But the sales department is left to be desired. I’m definitely going to contact the general manager, Robert Rippy, now.
Classic failure on late 90s models: power windows fail.
They “fixed” it: they left a broken wire in the door, and used the dealer toolkit to repair the window regulator instead of replacing it.
All that for … $300 (just bought the part for $50; genuine is $100)
CROOKS !