Welcome to Ourisman Fairfax Toyota in Fairfax, VA! Ourisman Fairfax Toyota is one of Virginia’s most forward thinking Toyota centers and we want to be your preferred Toyota dealer for both new and pre-owned vehicles. Our dealership sells and services Toyota’s throughout VA including: Falls Chruch, Annandale, Alexandria, Seven Corners, Fairfax, Springfield, Clifton, Oakton, Vienna, Tysons Corner, Arlington, Herndon, Fairfax Station, Haymarket and Broad Run as well as Washington D.C.!!
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I feel telling the truth and character are crucial when doing business. I asked the salesperson about updating the GPS/Navigation system in the 2008 Prius I test drove. He has been at the dealership for approximately 8 years. He told me that the system was updated automatically through the satellite system. Because I have a personal GPS I thought the factory installed system would be a better system and I trusted my salesperson. After purchasing the vehicle I found out that this was totally false and I called the salesperson. The only thing I was offered was to purchase the CD at cost. This is ridiculous and this costs them nothing though they made the misrepresentation. I gave him 2 chances and he never returned my call with a satisfactory response. All else was great but when you are lied to I will never return to them again and I would hope you would not either.
Do you still have Virginias Buyers Order?!
I don’t typically take the time to write a review about anything but I had a very positive experience tonight. My husband and I bought a new Toyota Sienna. We spent several days price shopping in the paper, online and at dealerships to get a good deal during the Memorial Day weekend sale. The sales manager, Chris Woods, was very professional and efficient. We were ready to buy and discussed it over the phone before we would be willing to step foot in the dealership. When we arrived, the car we expected was ready and waiting for us (no bait and switch tricks) and the pricing was fair, without the dealership trying to sneak in extra hidden fees. During the time I had called all local dealerships, some dealers had nasty things to say about their competitors. I decided to come in to Ourisman Fairfax Toyota because I liked that Chris could very clearly say whether or not he could sell me the car I was looking for at my price, without needing to badmouth his competitors. He did not waste our time because our paperwork was expedited and everyone at the dealership was so nice to our toddlers during the process. After we agreed to the deal and it was pretty much in the bag for our salesman, Fahim Kakar, he still took the time to come back and check on the kids. Fahim even went to the vending machine to buy them snacks while he could have been out trying to work on new deals (it was a very busy day). So we finished the deal and signed everything, including financing through Toyota Financial Services, and we left. Later that night, I had concerns about our payment schedule and Chris worked with us immediately to make adjustments so that our monthly payments could better fit our budget. Keep in mind we already signed and agreed to terms so it was our fault for signing and wanting to change after driving off with the car. He was very cordial and made it clear that he wanted our long-term business and referrals and therefore wanted us to leave happy. I came in expecting typical dealer shenanigans and was a little weary of some negative reviews I had seen online. I can happily say that we were so pleased with this experience and will buy from them again. This was our 3rd new car purchase and we know the games some dealers play and I was pleasantly surprised at how well this went. Our two kids were each given snacks, balloons, keychains and drinks by several different staff during the time we were there. When our kids were batting their balloons onto the sales managers’ desk area, I felt so embarrassed that they were such a nuisance but Chris assured us that it was fine and they didn’t mind so that we could focus on signing our papers. There was one minor error in our paperwork that I noticed while we were signing, but they quickly corrected it and given the overall positive experience I can give them the benefit of the doubt and believe that it was an honest mistake versus “trickery.” I did have another concern after they had closed and I came back a SECOND time (yes, I am a difficult to please customer). There were still a few people there and Chris had left for the day but they got him on his cell phone and he was able to assure me, all the while keeping very cordial and professional. I really can’t say enough great things and I’m usually a complainer. I’ll definitely spread the word–these guys are so much better than the vultures that swarmed us at other dealerships. They provided us additional options that we declined (of course) but did not use high pressure sales tactics. All this plus Ourisman gives a free “Auto 4 Life” warranty beyond the manufacturer’s warranty so it was a great deal.
AVOID OURISMAN FAIRFAX TOYOTA:(….people over there are rude and dont care for their customers. whatever u ask for they just say..either it was just sold or the deal has expired….they themselves told me that they put internet specials to get customers in. I showed them a deal from another toyota dealership and asked to match it,they tell me that I can go running and get my toyota from them…..eventually which I did and was very happy about it.:)
I had a good experience with Ourisman Fairfax Toyota because of a very good sales consultant, Jaime Alvarado. He was very low-pressure sale, which was a relief to me, and he was pleasant. I had been to Honda of Fairfax as well as Volkswagon of Fairfax, and it was a terrible experience. The guy at Honda made me feel unwelcome and was simply cold, while the manager at Volkswagon was so hard sell, I wanted to run out the door. My experience with Ourisman was refreshing, and believe me, I dreaded buying a new car because of the high-pressure sale’s pithc you can expect to get from most dealers. But is wasn’t the case at Toyota. The only negative was the manager, who did press things a bit. I even told the sales person that he would probably lose the sale, becuase of his manager. But in the end, it worked out; I got a great price and a fantastic car. I would recommend Ourisman to others, but I tell people to only see Jaime.
Certified cars mean nothing to this dealership. Very rude and dishonest.
The day we bought our used Sequoia from Ourisman Fairfax we were treated wonderfully but as soon as we walked out the door the great service ended! There were items on the car that needed fixed and the manager gave us the run around for weeks! The car was Toyota Certified but after reading the requirements for a “certified vehicle” it did not qualify! I wrote a lengthy letter to the manager of Ourisman and I have never received a reply.
The service department is even worse! If you take your car in for an oil change they will tell you that you need $900 worth of extra work! For example, I took my Sequoia in for an oil change in August, they told me that my brakes and rotors were at 20% and needed replaced within 3 months. The quote for the brakes and rotors was $950.00. I just had my car inspected (middle of January) and my front brakes are just reaching 10% and my back brakes are fine. Of course I had inspected at a different garage and their quote for the front brakes was $240.00! I called twice to confirm the price because it was so different from Ourisman’s. I cannot stress to you enough how important it is to not deal with Ourisman Fairfax.
Very bad experience. will not give detail for safety reasons. will not recommend it this dealership to others nor will i buy another car from them which i am planning in few months.
This dealership has a decent selection of cars, and average prices.
When I bought my Toyota Certified Avalon there, I went to this specific dealership to buy a specific car in a specific color and trim. I knew exactly what I wanted and a budget to work with. I spent more than an hour and a half being sold to after we struck a deal with the car. First, they want you to buy the car as Toyota’s have excellent reliability. Ten minutes later, you need undercoating, clear coating, seat treatment, and a ton of extra warranties because this car might fall apart the moment you drive off. Finally, after fighting off all of the extra charges, the dealership drew up sales paperwork for a different trim level – THE WRONG CAR. When I dealt with my bank to get the loan, they informed me that I would need all new paperwork on the car, reflecting the correct car and trim level.
Additionally, the car’s navigation system did not work properly, and I was told they would fix it before I picked the car up. So much for the 160 point inspection catching major errors in the car.
When I called to request new paperwork, it took hours, the dealership told me my bank did not need this information corrected. He stalled and implied that I was being difficult by needing paperwork on the actual car I was buying. After two plus hours of waiting, he finally faxed the information to my bank.
When I got to the dealership that night to pick the car up, check in hand, NONE of the paperwork had been prepared for the correct car. Furthermore, I had to wait more than a half hour while they verified that they had the correct title to the correct car that I was trying to buy. After a long delay, I finally got my car. But the navigation was not fixed. They initially told me that I needed to double-click most menu items, but upon review of my manual for the navigation, absolutely nothing requires a double-click. I was told it would take 5-10 business days to get the needed parts in to fix the navigation system.
On the fifth business day, the part came in, and my sales rep told me to stop in any night at their service center to have it fixed – but to allow 30-45 minutes for the repair. They are open until 11pm, amazingly!
Tonight, I drove the two-plus hours to the dealership to find out that the part was at some other service center that they own. The part was locked, and at 7:15pm, there was nobody who could get the part out for me, even though they advertise that you can have service done until 11pm.
I will not go back to this dealership. They wasted a ton of my time, there was constant confusion about what car I was buying and where the part for my navigation system should be. Nobody other than the nice receptionist seemed to care at all.