| Overall California Sales Rating |
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| Pricing for Vehicle |
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| Salesperson Greeting |
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| Honesty of Sales Personnel |
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| Consideration of Customer Time |
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| Ability to Answer Customer Sales Questions |
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| Fulfilled Promises to Customer |
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| Financing |
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| Treatment of Customers |
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| Pressure on Customer to "Buy Now" |
| High: | 33.33% |
| Low: | 32.05% |
| Normal: | 34.62% |
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| How Sales Customer First Contacted Dealer |
| Internet: | 33.77% |
| Phone: | 20.78% |
| Walk-In: | 45.45% |
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| Did Customer Purchase from Dealer Reviewed |
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| Would you Recommend the Dealer Reviewed |
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